Terms & Conditions
Mystra products are intended for spiritual and metaphysical purposes only. Mystra makes no claims regarding any scientific or medical benefits of using our products and does not guarantee any particular outcome or results. Any potential benefits listed on this website are anecdotal, based on customer testimonials and personal experiences. Mystra products should not be used as a substitute for medical care. If you have any medical concerns regarding the use of Mystra products, please consult a physician.
Due to the natural material from which our products are crafted, minor surface variations are common and may be considered normal and safe for intimate use. If you believe the product you received is not safe for internal use, please contact us immediately upon receiving your order. In the unlikely event that an item should be damaged during transit or arrive defective, we will provide an exact exchange within 30 days of the delivery date. Please note that pre-authorization is required.
We ship worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Customs taxes vary. In the event an additional fee is required for delivery, the purchaser assumes responsibility.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Available products may still require 4-5 days processing time. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Due to the nature of our products we do not accept returns or exchanges (defective products exempt), as we cannot re-sell them. Health and Safety is of the upmost importance to us here at Mystra. Once our products leave the store we do not take them back.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Mystra may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.