FAQ – Mystra

We think about sexuality differently. Our approach is grounded in a belief that sexuality is an essential aspect of our health, and products should be made in consideration of their impact both above and below the surface. We grow many of our ingredients and source others only from the most diligent, sustainable and ethical of partners. Our skincare is made to be both sensitive and effective, and is free from harmful chemicals.

We suggest that you use mild soap to properly wash your toy before and after each use. All the Mystras are non-porous so there is no need to boil them. Do not place them in the dishwasher. Handle with care when washing as soap is slippery and your toy can break if it falls out of your hands into the sink. Wipe dry with a towel and store in a safe place.

Unlike common plastic and silicone sex toys, gemstone toys adapt and retain exactly body temperature for over an hour. It’s like your own body part. Some women prefer cooler feeling, others warmer. We suggest trying both ways to find out what you prefer. Depending on what you like, hold the toy under warm or cold running water for a few minutes. Gemstones easily and quickly adjust to body temperature either from holding them in your hands, between your thighs or putting them inside.

Mystra gemstone toys are designed for self-care, massages and sex, solo or with a partner. Our customers like to use the toys in different kind of ways:

EXPLORE: Self-exploration is key to epic sex and orgasms. Use your toys vaginally or anally for maximum pleasure. Try different stone temperatures, angles, rhythms, massage techniques and depths of penetration. Find what works for YOU.

MAKE LOVE: Our toys are perfect for couple play and partner massages. Use plenty of lube and allow yourself to be creative. Enjoy as dildos or reflexology massage tools.

MASSAGE: We store unresolved emotions, traumas & stress in our muscles. A committed weekly self-massage practice is essential for relieving tension & emotional blockages from the yoni. Gift yourself 30 minute massage using coconut oil with the toy. Allow it to guide you to the most painful pressure points and stagnant muscles.

Every Mystra product goes through a 3-stage quality control check before it is shipped out to the customer. After thorough testing, we chose to work with the most safe packaging method which guarantees the product's perfect quality upon delivery. If the product arrives damaged/broken then it is the responsibility of the original customer to contact us within 24 hours with photos of the damages. It is unfortunate that we are not able to control how the products are handled once they've been shipped, especially when they are re-gifted. Packages can be dropped, opened at customs or products mishandled by people. Due to the misfortune of your situation, we are happy to offer you a 20% discount off your next purchase. Please drop us an email to hola@mymystra.com and we will send you a special discount code.

Due to the nature of our products we do not accept returns. However if you are unhappy with your product, please drop us an email. Should your product arrive damaged/broken, please send us a picture of the damage (within 24 hours). All refunds are issued in the form of Onna online store credit. We do not reimburse return/exchange shipping charges.

Pre-orders are advance purchases made on products that are scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our warehouse. Each item available for pre-order will have its specific shipping date. These dates are not guaranteed and may change, but we will do our best to update our site with any changes.

If your order contains available items, as well as pre-order items, we will send all products at once. If you would like to receive the available items first in a separate package, please email us to arrange an additional shipping fee.

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