Are crystals safe for internal use?

Yes, they are! Mystra crystals are carved from "the mother stone," meaning they've never been owned before reaching you. Unlike secondhand "massage wands" you might find in metaphysical shops, Mystra crystals are specifically created for internal use. Each crystal undergoes a quality inspection to ensure smoothness. If something doesn't feel right, trust your body and let us know.

Are Mystra crystals porous?

We understand there's a lot of mixed information on this topic. According to our GIA researchers, Rose Quartz, Clear Quartz, and Amethyst are non-porous. Some other crystals may be porous or have "closed porosity," meaning any pores are on the surface and can be easily cleaned with mild soap and warm water.

Do Mystra crystals hurt? Are they cold?

Mystra crystals are designed for your pleasure and are completely smooth, available in various shapes to suit your desires. They can feel cold at first but will warm up quickly to your body temperature. You can also warm them under warm water before use. If you're new to using hard toys like steel or glass and have only used softer ones, it may be a different sensation but it shouldn't hurt. We have many glowing testimonials from customers who love our products.

Can I use Mystra products with lubricants?

Absolutely! Mystra products are compatible with water-based, silicone-based, and oil-based lubricants. Just ensure to clean your crystal toy thoroughly after each use.

Are Mystra products exclusively for penetration?

Not at all! Mystra products are versatile and can be used for various purposes. Apart from penetration, they are ideal for sensual massages, external stimulation during solo play, partner play, and even as decorative pieces or artistic displays.

How should I clean my Mystra crystal?

Clean your Mystra crystal before and after each use with mild soap and warm (not boiling) water. Store it in a cool, dry place.

Where do the crystals used by Mystra come from? Are they ethically sourced?

At Mystra, we source our crystals primarily from Mexico, renowned for its rich crystal deposits. Additionally, we acquire crystals from regions worldwide, including Asia, Madagascar, and Brazil. We collaborate closely with skilled artisans and workshops, including lapidaries who craft our crystals, ensuring ethical practices throughout the sourcing process.

What payment methods do you accept?

We accept PayPal, Mercado Pago, Kueski, VISA, Mastercard, and AMEX.

When will I receive my order?

Unless there are exceptional circumstances, we make every effort to fulfill your order within 3-5 business days from the date of your order. Business days are Monday to Friday, except holidays. Please note we do not ship on Saturdays and Sundays.

Do you ship internationally?

Items offered on our website are available for delivery to addresses in Mexico and internationally. We ship worldwide, so no matter where you are, you can enjoy our products. If you have any questions regarding international shipping, please contact us at

Can I become an affiliate?

Yes, we offer an ambassador program where you can be the voice and face of the brand, promoting it in your social circle. You will receive a 10% commission on each purchase made using your personalized code, and your clients/customers will get a 10% discount as well.

Can I return or exchange my product?

We regret to inform you that we do not accept returns. Our products are made from natural materials, and slight differences may be present, which are normal and safe for intimate use. If you have any safety concerns about the product you received, please contact us immediately upon receipt. In the rare case of damage during shipping or a defective item, we will provide an identical exchange within 5 days of delivery. Gift cards are non-refundable. For assistance, please email us at

What is your privacy policy?

At Mystra, we are fully committed to protecting the privacy and security of our users and customers. As fellow users of other websites, we understand and respect the importance of personal data privacy. We are always clear and transparent about the information we collect and how we use it.

Can I track my order?

Yes, tracking information will be provided via email once your order has been shipped.

Do you offer discreet packaging?

We value your privacy! All our products are discreetly packaged with no direct reference to the nature of the contents inside.

Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure prompt delivery. Therefore, we are unable to cancel or modify orders once they have been placed. Please review your order carefully before completing your purchase.

Do you offer wholesale?

Yes, we offer wholesale pricing for retailers interested in carrying our products. Please contact us at for more information.

How can I collaborate with Mystra?

We are always open to collaborations with influencers, bloggers, and other brands. Please email us at with your proposal, and we'll be in touch.

How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us via email at We strive to respond to all inquiries within 24 hours. For more information, you can also refer to our terms & conditions.

Are there any customs or import duties on international orders?

International orders may be subject to customs fees, import duties, and taxes, which are levied once a shipment reaches your country. These additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, so please contact your local customs office for more information.

Do Mystra products come with a warranty?

Yes, Mystra products come with a one-year warranty against manufacturing defects. If you experience any issues with your product, please contact us at with your order details and a description of the problem.

Can I read user reviews and testimonials?

Absolutely! We encourage you to read the reviews and testimonials from our satisfied customers on our website. Their experiences can give you valuable insights into how our products can enhance your life.

Do Mystra products come with a warranty?

Mystra products do not come with a warranty. Our products are crafted from natural materials, which means there can be slight variations in appearance and structure. These variations are normal and do not affect the safety or functionality of the product. Additionally, due to the intimate nature of our products, we cannot accept returns or exchanges. If you experience any issues with your product, please contact us at, and we will do our best to assist you.